Mastering Customer Support across generations
In today’s diverse marketplace, providing top-notch customer support isn’t just about solving problems—it’s about connecting with …
Why do Humans have the edge in helpdesk?
What do we know about the definition of a helpdesk or customer service. You may have got it right!
Well, as the name itself suggests, its basically a …
Essential Skills for Small Business Owners
As a small business owner, you wear many hats. You’re the visionary, the strategist, the marketer, and often, the chief problem-solver. But …
Not everything is a ticket
Most customer support systems have a great functionality called Tickets. Tickets are the general term used in customer support software for managing …
Enquiries for small business
Small businesses often need a way to communicate with their customers. It’s no doubt that email is proven to be one of the best ways of …