Customer Support

In today’s diverse marketplace, providing top-notch customer support isn’t just about solving problems—it’s about connecting with people from all walks of life. As a small business owner or solo entrepreneur, you’re probably …

What do we know about the definition of a helpdesk or customer service. You may have got it right! Well, as the name itself suggests, its basically a support system designed to acknowledge and solve the customer’s mind boggling issues. Now …

As a small business owner, you wear many hats. You’re the visionary, the strategist, the marketer, and often, the chief problem-solver. But there’s one role that can make or break your business: the customer support guru. In today’s …

Most customer support systems have a great functionality called Tickets. Tickets are the general term used in customer support software for managing communication between customers and the company. It’s a pretty decent way of managing the …

Small businesses often need a way to communicate with their customers. It’s no doubt that email is proven to be one of the best ways of communication. Most small businesses use alias email accounts to forward emails to one single account for …