Privacy Policy

Effective date: 19/5/2023

At Netatum Ltd, we are committed to protecting your privacy and ensuring that your personal information is kept secure. This Privacy Policy describes how we collect, use, and disclose your personal information when you use Hellokea, a product developed by Netatum Ltd. This policy applies to all users of Hellokea, including both paid and free accounts.

Information We Collect

When you use Hellokea, we may collect the following information:

Personal information such as your name, email address, billing address, and payment information (if applicable).
Technical information such as your IP address, browser type, operating system, and device information.
Usage information such as the pages you visit, the time and date of your visits, and the features you use.

How We Use Your Information

We may use your personal information for the following purposes:

To provide and improve our services, including processing payments, sending emails, and providing customer support.
To personalize your experience on Hellokea and provide relevant recommendations and marketing messages.
To comply with legal and regulatory requirements, including responding to lawful requests for information.

We may share your personal information with the following third parties:

Mailgun, our email service provider, to send emails on our behalf.
Stripe, our payment processor, to process payments and refunds.
Service providers who help us provide and improve our services, such as hosting providers, analytics providers, and customer support providers.

We may also share your personal information as required by law, such as in response to a court order or subpoena.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption to protect your payment information and regularly monitor our systems for security vulnerabilities.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also object to the processing of your personal information or request that we restrict the processing of your personal information. To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

Legal Basis for Processing

We process your personal information for the following legal bases:

Performance of a contract: We process your personal information to provide you with Hellokea and fulfill our contractual obligations to you.
Legal compliance: We process your personal information to comply with legal and regulatory requirements.
Legitimate interests: We process your personal information to improve and personalize Hellokea, prevent fraud and abuse, and communicate with you about our products and services.

International Transfers

We may transfer your personal information to countries outside of New Zealand, including the United States and the European Union. We take steps to ensure that your personal information is protected in accordance with applicable data protection laws.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of New Zealand.

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at [email protected]

We will respond to your inquiry as soon as possible.