Effective date: 19/5/2023
Thank you for choosing Hellokea! We are committed to providing you with a reliable and efficient product. Before you proceed with your purchase, we kindly request that you carefully read and understand our refund policy outlined below.
Once the trial period has expired and you have upgraded to a paid subscription, Hellokea does not offer any refunds. We encourage you to take full advantage of the trial period to ensure our product meets your requirements before making a purchase.
If you decide to cancel your subscription after the trial period, you will not be eligible for a refund. However, you will retain access to Hellokea until the end of the current billing period.
In the case of an annual subscription, if you choose to cancel before the end of the subscription period, a refund for the remaining months will be provided. However, a service fee will be deducted from the refund amount to cover administrative costs and processing fees.
Refunds, if applicable, will be processed within 30 days from the date of cancellation.
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].